FAQ

Add the products you want to your cart, go to checkout, enter your delivery details and pay. You will receive an order confirmation by email once payment has gone through.

Visa, Mastercard and Instant EFT. Payments are processed securely by Payfast.

Yes. Payment is handled by Payfast, an authorised payment provider. We do not keep your full card details on our systems.

Yes. All prices are in South African Rand and include 15% VAT.

Email support@gadgetjuice.co.za as soon as possible with your order number. We will try to accommodate the change if the order has not yet been processed or dispatched. If it has already been dispatched, it is handled as a return.

Anywhere in South Africa that our courier partners service. Orders are delivered mainly by Fastway Couriers. We do not ship internationally at the moment.

For standard orders up to 4 kg:

• Gauteng: R90 per order, or free on orders of R600 or more
• Rest of South Africa: R150 per order, or free on orders of R1,000 or more

Orders over 4 kg are charged a large-parcel rate of R180 in Gauteng and R300 in the rest of South Africa, and free delivery does not apply to them. The delivery fee for your order is always shown at checkout before you pay.

Allow 1 to 2 business days for us to process and dispatch your order. After dispatch, delivery usually takes 1 to 2 business days in Gauteng and 3 to 5 business days in the rest of South Africa. Remote areas can take longer. These are estimates, not guaranteed dates.

Where tracking is available, tracking details or delivery updates are sent to the contact details you gave at checkout. Courier updates can take a little while to appear after a parcel is collected.

The courier may try again, hold the parcel at its depot or return it to us. Extra delivery charges can apply if a delivery fails because of an incorrect address or because nobody could be reached.

No. GadgetJuice is an online-only store, so all orders are delivered by courier.

Email support@gadgetjuice.co.za with your order number. For a damaged parcel, take photos of the packaging and the product, mention the damage to the driver if you can, and keep the packaging until the matter is resolved. We will follow up with the courier and keep you updated.

Yes. Ask for a return within 7 days of receiving your order. The product must be unused, in its original condition, and returned with its original packaging and accessories. You may need to cover the cost of sending it back. Some products cannot be returned for a change of mind, such as hygiene-sensitive items that have been opened or used.

Email support@gadgetjuice.co.za with your order number, a description of the problem and photos or a video. Where the product qualifies, we will repair it, replace it or refund you, in line with the Consumer Protection Act. Defective goods can generally be returned within six months of delivery.

Contact us first. All returns must be authorised before anything is sent back, and we will give you the return instructions. Please do not send a product back without them.

Once your return has been approved and received, we refund the original payment method where possible. How quickly it reflects depends on your bank and the payment provider.

Each charger and cable has a Compatibility section on its product page listing the devices and ports it works with. If you are still unsure, email us the make and model of your device before you order.

Yes, and we appreciate it. Use the Write a review button in the Customer Reviews section of the product page.

Yes. GadgetJuice (Pty) Ltd is a registered VAT vendor (VAT No. 4260295177), and a tax invoice is supplied with every order.

Email info@gadgetjuice.co.za with the products and quantities you need and we will get back to you.