Shipping policy

GadgetJuice Shipping Policy

Effective date: 30 September 2026

GadgetJuice delivers products to customers within South Africa using third-party courier partners, primarily Fastway Couriers.

We aim to process and dispatch orders as quickly as possible while ensuring that products are packaged securely and delivered to the address provided during checkout.

1. Order processing

Orders are generally processed after payment has been successfully received and verified.

Please allow 1–2 business days for order processing and preparation before dispatch, subject to product availability and order verification.

Orders placed on weekends or public holidays will generally be processed on the next business day.

If an item is temporarily out of stock or there is a delay in processing your order, we will contact you using the details provided at checkout.

2. Delivery areas

We currently deliver only to addresses within South Africa that are serviced by our courier partners. We do not currently ship internationally.

Some remote or outlying areas may take longer to reach. We do not charge a remote-area surcharge.

3. Delivery times

As a guide, once your order has been dispatched, delivery usually takes:

  • Gauteng: 1–2 business days
  • Rest of South Africa: 3–5 business days

Remote or outlying areas may take longer. These are estimates, not guaranteed delivery dates. Courier delays, adverse weather, public holidays, incorrect delivery details or other events beyond our reasonable control may affect delivery times.

4. Shipping fees

Shipping is charged per order, based on the delivery province and the total weight of the order.

Standard orders (up to 4 kg)

  • Gauteng: R90 per order, or free on orders of R600 or more
  • Rest of South Africa: R150 per order, or free on orders of R1,000 or more

Large parcels (over 4 kg)

Orders weighing more than 4 kg, such as bulky items or several products bundled together, need a larger box than our standard parcel and are charged a large-parcel rate:

  • Gauteng: R180 per order
  • Rest of South Africa: R300 per order

Free shipping does not apply to large parcels. The free-shipping amount is based on the order value (including VAT) before shipping. The shipping fee for your order is always shown at checkout before you pay.

5. Delivery address

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name;

  • Contact telephone number;

  • Street address;

  • Suburb;

  • City or town;

  • Postal code; and

  • Any relevant access or delivery instructions.

GadgetJuice cannot be held responsible for delays or additional costs caused by incorrect, incomplete or outdated delivery information supplied by the customer.

6. Tracking

Where tracking is available, customers will receive tracking information or delivery updates using the contact details provided during checkout.

Customers may use the tracking information to monitor the progress of their shipment.

Courier tracking updates may take some time to reflect after a parcel has been collected or scanned.

7. Delivery attempts

The courier may make one or more delivery attempts in accordance with its operating procedures.

If delivery cannot be completed because:

  • No one is available to receive the parcel;

  • The address is incorrect or incomplete;

  • The customer cannot be contacted; or

  • The delivery location is inaccessible,

the courier may arrange a further delivery attempt, return the parcel to its depot, or return it to GadgetJuice.

Additional delivery charges may apply where permitted and where the failed delivery resulted from incorrect information or circumstances within the customer’s control.

8. Damaged parcels

Customers should inspect the parcel upon delivery where possible.

If the packaging appears damaged, customers should:

  1. Take photographs of the parcel and packaging;

  2. Note the damage with the courier driver where possible; and

  3. Contact GadgetJuice as soon as reasonably possible at:

support@gadgetjuice.co.za

Please retain the original packaging until the matter has been resolved.

This section does not limit any consumer rights relating to defective, damaged or incorrectly supplied goods.

9. Missing or delayed deliveries

If your order has not arrived within the estimated delivery period, please contact us at:

support@gadgetjuice.co.za

We will investigate the matter with the courier and provide an update as soon as reasonably possible.

Customers should not assume that a parcel is lost solely because tracking information has not updated recently.

10. Delivery exclusions and unforeseen events

GadgetJuice is not responsible for delays caused by circumstances beyond our reasonable control, including:

  • Severe weather;

  • Road closures;

  • Strikes or industrial action;

  • Public holidays;

  • Courier network disruptions;

  • Incorrect customer information;

  • Security incidents; or

  • Other unforeseen operational circumstances.

We will, however, make reasonable efforts to assist customers and communicate material delivery delays.

11. Contact information

For shipping enquiries, delivery updates or courier-related assistance, please contact:

GadgetJuice (Pty) Ltd
4815 Capensis Ave, Centurion, 0157
Email: support@gadgetjuice.co.za
Website: gadgetjuice.co.za

Please include your order number when contacting us about an existing order.